Shipping & Returns
Every item purchased is lovingly tagged with a heat brand of my EM logo and gift wrapped in butcher's paper, hemp twine, and a pine sprig snipped from right outside my studio, whether it is a gift for yourself or for another, it's a gift fun to unwrap!
**FREE US SHIPPING until further notice**
Otherwise our normal policy is: We offer a flat rate shipping of $7 on all orders shipping in the United States. Stock items will ship within 2-5 business days. Wholesale Orders typically ship within 3 - 4 weeks, depending on the size of the order. All orders within the Continental US are shipped via USPS and will be carefully packaged and insured. We will email you tracking information when your item(s) ship. International shipping can take longer due to customs and various other postal concerns. Additional charges and fees for international shipping are the responsibility of the buyer. Note that all packaging and paper we use is made from recycled materials to ease effect on environment as much as possible.
We are very picky about the quality of our products and each piece is unique and will be subtly different than any other, even of the same type of item. We do our best to photograph some of the typical variances. Please contact us with any questions or concerns before placing your orders and we will do our best to answer and clarify! If you have any questions on performance after you have purchased, please let us know and we will do our best to make things right. Thank you.
Erica Moody Metals does not sell or share any consumer data with third parties. However, we use the Shopify store software for our products and their policy may be different. For Shopify's current privacy & information policies, please visit : https://www.shopify.com/legal/privacy.